Shipping & Delivery
Last updated: October 2026
Delivery charge
- Inside Dhaka: ৳100.
- Outside Dhaka: ৳130.
- The same delivery charge applies to every order, including the Super Combo.
The charge is worked out from the district you choose at checkout.
Delivery time
Most orders arrive in about 2–4 working days after confirmation. Remote areas, public holidays, bad weather and courier delays can take longer. We will let you know if your parcel is delayed.
Before delivery
We may call or message you on WhatsApp to confirm your address and order. Please give a correct address and a phone number that works, and keep your phone on after ordering. Parcels that cannot be delivered because of wrong details may be returned to us.
Need help?
Message us on WhatsApp 01410162903.
Cash on Delivery
Last updated: October 2026
- No card and no advance payment is needed.
- You pay the confirmed order total, including delivery, in cash to the delivery person when you receive the parcel.
- Please keep the exact amount ready if you can.
- Please check that the parcel is sealed and undamaged before you pay. If something looks wrong, tell us on WhatsApp straight away.
- If a confirmed parcel is repeatedly refused, we may ask for advance payment on future orders.
Questions?
Message us on WhatsApp 01410162903.
Returns & Refunds
Last updated: October 2026
Spices are food, so for hygiene and safety we cannot take back opened or used products or accept returns for change of mind or taste preference. We do want to put things right if something is wrong with your order.
We will replace or refund if
- the jar arrives broken, cracked, leaking or with a damaged seal;
- you received the wrong product or a missing item;
- the product is clearly defective or not as described.
How to report a problem
- Contact us on WhatsApp (01410162903) within 24 hours of delivery.
- Send your name, phone number, order details, and clear photos or a short video of the parcel and the product.
- Please keep the jar and packaging until we reply.
What happens next
After we check your photos we will send a replacement or refund the affected item. Refunds are sent by mobile banking or another method we agree with you.
Cancellations
You can cancel an order on WhatsApp before it is dispatched. Once a parcel is on its way it can no longer be cancelled.
Privacy Policy
Last updated: October 2026
What we collect
When you order we collect your name, phone number, delivery address and any order notes. If you join Kitchen Notes we collect your email address.
How we use it
- To confirm, pack and deliver your order and to contact you about it.
- To give you support and handle problems with your order.
- To send Kitchen Notes, only if you signed up. You can ask us to stop at any time.
Who sees it
Your order details are sent to us through a form service (Web3Forms) and are shared with the delivery service only as needed to deliver your parcel. We do not sell your personal information.
Advertising
This website may use the Meta (Facebook) Pixel to measure how our ads perform and to show our ads to people who may like them. It can record things like pages viewed and items added to the basket. You can manage ad preferences in your Facebook account settings.
On your device
This website saves your basket in your own browser so it is still there if you come back. You can clear it by clearing your browser data.
Your choices
To ask us to correct or delete your details, message us on WhatsApp 01410162903.
Terms of Sale
Last updated: October 2026
- All prices are in Bangladeshi Taka (৳). Prices, offers and delivery charges can change, but the price you see when you place your order is the price you pay.
- An order is accepted once we confirm it. We may cancel or contact you if an item is out of stock, an address cannot be reached, or an order looks like a mistake or misuse.
- Payment is cash on delivery unless we tell you otherwise.
- Product photos are for illustration. Colour and texture of natural spices can vary slightly from batch to batch.
- Our responsibility is limited to the value of the products you ordered.
- These terms follow the laws of Bangladesh. We may update them from time to time; the version on this page applies.
Contact
WhatsApp 01410162903
Spice Storage Guide
Keep your spices fresh, bright and fragrant
- Close the lid tightly after every use so air and moisture stay out.
- Store in a cool, dry place, away from the stove, oven, sunlight and the sink.
- Always use a dry spoon. A wet spoon or steam from a hot pot can make spices lump and spoil.
- Do not shake the jar over a steaming pot. Take out what you need first, then add it.
- No need for the fridge. Damp air inside can make spices clump.
- Use within a few months of opening for the best aroma and colour. Natural spices slowly lose strength over time.
- Handle the glass jar with care and keep it away from the edge of a shelf and out of reach of small children.
- Check before you cook. If you see moisture, mould or a musty smell, do not use it and message us on WhatsApp.